Terms and Conditions

ElixirGardenSupplies.co.uk has been developed to offer a simple, user-friendly experience for all visitors, with the implementation of secure technologies to offer complete transaction security and peace of mind.

About Us

ElixirGardenSupplies.co.uk is an online store bursting with gardening essentials and great gifts. The business is based on more than 30 years of experience in the gardening business. Our knowledge of fertilizers, feeds and composting is well known in the industry and our outstanding range of fertilizers, feeds and compost additives is available exclusively through Elixir Garden Supplies.

Whether you’re an experienced gardener who buys garden accessories regularly, or you’re a first timer, you will find everything you need for your garden at Elixir Garden Supplies. You will be amazed by our selection of garden accessories all at great prices and delivered direct to you.

Browse through ranges of garden supplies with everything from plant pots, plant trays, plant labels, tree ties through to fertilizers, specialist fertilizers, feeds, compost additives and much more. You’ll see great deals on bulk buys at elixirgardensupplies.co.uk. Buy with confidence using all major credit and debit cards processed by Paypal secure payments, Barclaycard, EPDQ.

Coupon Codes

All offer codes are applied as stated, excluding any additional delivery costs and are subject to our general Terms and Conditions. The offer code must be entered in to the Voucher Code field on the basket page and applied for the discount to be deducted from the order. Unless stated, discounts cannot be combined and only one offer can be applied to any order. Items already reduced in price or on sale, are also excluded from voucher offers. Offers can be amended or withdrawn at any time.

Delivery, Missing & Damaged Goods

We offer a free standard delivery service to most of the UK mainland. For elsewhere, please see the relevant options upon checkout, or call our office for more information.

We always try to offer best value postage rates but some postcodes, eg Scottish Highlands & Islands, Channel Islands, Northern Ireland, may incur additional charges beyond our control from those stated above.

We aim to deliver all goods within 5 working days following the date of ordering. Express delivery can be selected for an additional cost and these are calculated at the checkout stage of ordering. Express orders received before 1pm Monday to Friday will be dispatched the same day, orders received after 1pm will be dispatched the next working day.

Missing items from the order should be reported within 5 working days of receipt, We will be unable to rectify shortages reported to us after this period of time.  

In the event of goods being defective upon receipt, items will be replaced or refunded following inspection, providing ElixirGardenSupplies.co.uk are notified in writing, via email or telephone within 7 working days of receiving the goods.

If the goods are deemed faulty after the expiration of the initial 7 working day time span, ElixirGardenSupplies.co.uk will adhere to manufacturer provided warranties, and will follow individual processes to exchange or fix the products under the manufacturer’s terms and conditions. The total liability of the sale of contract is limited to the monies paid by the purchaser, and, therefore, we cannot be held responsible for any indirect, consequential, or special loss.

For damaged items that are not returned a digital photograph may be required before a refund claim can be processed. Photographs should be sent to support@elixirgardens.co.uk.

Delivery Methods

In order to continue to provide a hassle-free service from order confirmation to the delivery of your goods, we have instructed our carriers to, in instances whereby you are unable to accept the delivery of your goods at the time of initial delivery, to post a card through your door, documenting the attempted delivery time, and detailing the whereabouts of your goods. If the goods are returned back to ourselves we may, at our discretion, deduct the cost of the delivery from any refund made. We may at our discretion make an additional charge for redelivery.

Prices & Payments

Prices featured on ElixirGardenSupplies.co.uk are correct at the time of publishing. We retain the right to alter and amend any price without prior notice. All prices on this website are inclusive of VAT and holding charges unless otherwise stated on the product page. Delivery charges will be added (If applicable) at time of check out.

Return & Exchange Policy

You have the right to return products within 14 working days of receiving the goods, providing that the product(s) has/have not been used or removed from the original packaging.

If an item has been damaged in transit, is deemed faulty, or you have been sent an incorrect item, we will arrange for the collection of the item by our carriers, or request that such is returned to us via Royal Mail. In this instance, we will be happy to refund any postage costs incurred.

If, however, you have changed your mind as to the suitability of the product, you will be liable for the cost of returning such to us. Please be advised that we cannot be responsible for parcels that are damaged or lost on route to ElixirGardenSupplies.co.uk. The decision to issue a refund is made purely at our discretion, based upon whether we deem the goods to be in a re-saleable condition.

You are required to inform ElixirGardenSupplies.co.uk of your decision to return the goods via writing, by e-mail, or telephone. Once prompted to do so, we will either liaise with our carriers to pick up the goods and return them to ElixirGardenSupplies.co.uk, or request that you return the item yourself. Refunds will be made within 14 working days from the receipt of goods back to ElixirGardenSupplies.co.uk.

If an item has been damaged in transit, you must notify ElixirGardenSupplies.co.uk within 24 hours of receipt of the goods. You must notify the courier of the damage to goods at the time of receipt if visible. If the goods are visibly damaged, refuse receipt.

Your Right to Cancel

In the event of you wishing to cancel an order following a completed transaction, please contact us with the order reference number. Credit and debit cards will be refunded within 5 working days. If, however, an order has been dispatched from ElixirGardenSupplies.co.uk, please see our return and exchange policy above.

Website Use

In using this website you are deemed to have read and agreed to the following terms and conditions.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “client”, “you” and “Your” refers to you, the person accessing this website and accepting the company’s terms and conditions. “The Company”, “ourselves”, “we” and “us”, refers to our company (ElixirGardenSupplies.co.uk). “Party” “Parties” or “Us”, refers both to the client and ourselves, or either the client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the client’s needs in respect of the company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Links to External Sites, IP Address & Cookies

You may not create a link to any pages of this website without first obtaining written permission from ElixirGardenSupplies.co.uk. Creating a link from this site is done entirely at your own risk. Exclusions and limitations set out below will apply to your use of the ElixirGardenSupplies.co.uk site by you linking to it.

ElixirGardenSupplies.co.uk uses cookies to enable us to view user details for each visit. Cookies may also be used in some areas of our site to enable functionality of the area and also for ease of use for the visitor. Some of the affiliate partners of ElixirGardenSupplies.co.uk may also use cookies for entirely the same reasons.

Complaints

Any complaints can be sent to ElixirGardenSupplies.co.uk

Email: info@elixirgardens.co.uk

Address:

Elixir Garden Supplies LTD
Unit 1
Middlegate
White Lund
LA3 3BN

Telephone: 01524 741229

Copyright

Copyright and other relevant intellectual property exists on all text relating to ElixirGardenSupplies.co.uk services and the full content of this website.

The ElixirGardenSuplies.co.uk logo is a registered trademark in the United Kingdom and other countries. The brand names of and specific services of ElixirGardenSupplies.co.uk featured on this website are trademarked.

Online Security

We understand the principle importance of online transaction security and adopt the very latest technologies to comply with all appropriate regulations and legislation, offering complete peace of mind.

Personal Data Storage

All client/visitor information provided/collected is stored securely on our secured servers. Any payments/transactions will be encrypted using SSL technology. If you request, or ElixirGardenSupplies.co.uk provides you with a password, it is entirely your responsibility to ensure that password is kept confidential. ElixirGardenSupplies.co.uk would advise against sharing your password with anyone else.

Any transmissions on the internet are not always be guaranteed to be secured. ElixirGardenSupplies.co.uk will do their utmost to protect any personal data processed using this website. Any transactions completed by you on our site are done at your own risk. Once your personal data is received by ElixirGardenSupplies.co.uk, we will guarantee to use strict data protection policies and security procedures to limit/prevent any unauthorised use of your details.

We treat all customer personal data with strictest confidence and do not share your information with third parties.

Customer Reviews

After purchasing from us you maybe invited to add a review regarding your product and experience. We use independent reviews company Trustpilot technology to support our review requests.

Applicable Law

These Terms and Conditions are governed by English Law. The English courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions or visit to our website. ElixirGardenSupplies.co.uk retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any relevant country.

Amendments

Any amendments to the privacy policy or Terms and Conditions will be posted on the ElixirGardenSupplies.co.uk website.

General Information

We are still adding new products to the shop, so bear with us, hundreds of products are being made ‘live’ each day so keep checking back with us. Please call us for a quotation and we will adjust your order appropriately. For all Scottish Highlands, Northern Ireland, Channel Islands or Isle of Man orders, please phone to confirm delivery costs so that we can adjust your order. These areas all incur significant surcharges from the courier and cannot be delivered under our standard terms. We do not deliver to areas outside of the UK other than the Republic of Ireland and Europe.

Privacy Policy Elixir Garden Supplies Ltd

This Policy (together with our terms and conditions and other documents referred to in it) sets out the basis on which any personal data we collect from you will be processed by ourselves.

Under the Data Protection Act 1998 (The Act) the data controller is Elixir Garden Supplies Ltd, registered office: Elixir Garden Supplies Unit 1, Middlegate, White Lund, LA3 3BN