Cookie Policy

Last updated: 21 August 2026

1. About this Cookie Policy

This Cookie Policy explains how Elixir Garden Supplies Ltd (“Elixir”, “we”, “us” or “our”) uses cookies and similar technologies when you visit or use our website.

Elixir Garden Supplies Ltd is a company registered in England and Wales under company number 08113994 and is part of the Origin Enterprises plc group of companies (“Origin Group”). This Cookie Policy should be read alongside our Privacy Notice, which explains more generally how we collect, use, share and protect personal information.

If you have any questions about our use of cookies or similar technologies, you can contact us at: [email protected]

2. What are cookies?

Cookies are small pieces of information that websites can store on your device, such as your computer, smartphone or tablet. Cookies can perform a variety of functions. For example, they can:

• enable important parts of a website to work
• remember items in a shopping basket
• remember choices or preferences
• help keep websites and accounts secure
• help website operators understand how their websites are used
• support advertising and measurement activities

Some cookies only remain on your device while you are using the website and are deleted when you close your browser. These are commonly known as session cookies. Others remain on your device for a set period or until you delete them. These are commonly known as persistent cookies.

3. Cookies and similar technologies

This policy uses the term “cookies” for convenience, but the rules also apply to other technologies that store information on, or access information from, your device. Depending on the technology used on our website, these may include:

• cookies
• tracking pixels
• tags
• scripts
• local or browser storage
• embedded content technologies
• similar storage or tracking technologies

Where these technologies process personal information, our use of that information is also subject to applicable data protection law and our Privacy Notice.

4. First-party and third-party cookies

First-party cookies

First-party cookies are set directly by the Elixir Garden Supplies website. They may be used for purposes such as:

• enabling the website to operate
• providing shopping basket or checkout functionality
• maintaining security
• remembering cookie choices
• providing other website features

Whether a first-party cookie requires your consent depends on what the cookie does and why it is being used, rather than simply because it is a first-party cookie.

Third-party cookies

Third-party cookies and similar technologies are set or accessed by organisations other than Elixir whose services are used on our website. These may include organisations that provide services such as:

• website analytics
• advertising and advertising measurement
• embedded video or other media
• social media features
• customer reviews
• other website functionality

Where a third-party technology requires consent, it will not be used until the appropriate consent has been obtained. Some third parties may process information collected through their technologies for their own purposes. Their processing will also be subject to their own privacy information.

5. Categories of cookies and technologies we use

The cookies and similar technologies used on our website are grouped into the same categories shown in our cookie preference controls. You can review and change your choices at any time using the cookie preference controls on our website.

Necessary

Necessary cookies and technologies are essential for the basic operation and security of our website and for providing services you request. They may be used for purposes such as:

• enabling shopping basket and checkout functionality
• maintaining secure website sessions
• remembering your cookie preferences
• preventing fraud or misuse
• maintaining website security
• load balancing
• providing other functionality that is essential for the website to operate

These technologies are always enabled because they are necessary to provide the website or a service you have requested. They are not used for advertising or unnecessary tracking.

Functional

Functional cookies and technologies support additional website features and allow us to provide an enhanced or more personalised experience. They may be used for purposes such as:

• remembering choices or preferences
• enabling enhanced website functionality
• displaying embedded content
• supporting third-party features
• remembering settings you have selected

Where consent is required, Functional technologies will remain disabled unless you choose to enable them. In limited circumstances, a technology used solely to provide a functionality or preference you have requested may qualify for an applicable legal exception from the consent requirement. The cookie register in section 8 provides further information about the individual technologies we use.

Performance

Performance cookies and technologies help us understand and monitor the technical performance of our website. They may be used for purposes such as:

• measuring website speed and responsiveness
• identifying technical errors
• monitoring website availability
• understanding how different parts of the website perform
• helping us improve the reliability and performance of our services

Where consent is required, Performance technologies will remain disabled unless you choose to enable them. Where a particular performance technology qualifies for an applicable legal exception, this will be identified in the cookie register in section 8.

Analytics

Analytics cookies and technologies help us understand how visitors use our website. They may provide information about matters such as:

• the number of visitors to our website
• which pages are viewed
• how visitors navigate through the website
• how long visitors spend on particular pages
• how visitors arrive at our website
• how we can improve our website and customer experience

Where Analytics technologies require consent, they will remain disabled unless you choose to enable them. Some limited statistical technologies may qualify for an applicable statutory exception where they are used solely to produce statistical information about the use of our website with a view to improving it, are not used for advertising or cross-site tracking, and the other legal requirements of the exception are met. Where we rely on such an exception, this will be identified in the cookie register in section 8 and we will provide an appropriate way for you to object.

Advertisement

Advertisement cookies and similar technologies may be used to support, measure or personalise online advertising. They may be used for purposes such as:

• measuring the effectiveness of our advertising
• understanding whether an advertisement resulted in a visit or purchase
• attributing website activity to advertising campaigns
• creating or using advertising audiences
• remarketing to people who have previously visited our website
• personalising advertising
• enabling advertising platforms to understand interactions with our website

Advertisement technologies may involve information being shared with third-party advertising providers. Advertisement cookies and technologies are disabled unless you choose to enable them. We obtain consent before using cookies or similar technologies for online advertising, remarketing or associated tracking purposes.

Others

The Others category is used for cookies or similar technologies that do not currently fall within one of the categories above or that are awaiting classification. Where a technology is placed in this category, we will assess:

• what it does
• why it is used
• who provides it
• how long it remains active
• whether consent or another legal basis or exception applies

Unless a technology in this category is legally permitted to operate without consent, it will remain disabled unless you choose to enable it. We periodically review technologies in this category and, where possible, move them into the appropriate category once their purpose has been established.

More information about individual cookies

The category assigned to each individual cookie or technology, together with its provider, purpose, duration and consent status, is set out in the cookie and technology register in section 8.

6. When we ask for your consent

When you first visit our website, you may be presented with cookie controls that allow you to choose whether to accept non-essential cookies and similar technologies. Where consent is required:

• we will ask for it before the relevant technology is used
• you can choose whether to accept or reject the relevant categories
• refusing non-essential cookies will not prevent you from accessing the core functions of our website
• you can change your decision later

Strictly necessary technologies, and any other technologies that we are legally permitted to use without consent, may operate without you selecting “accept”. Where we rely on a statutory exception that requires us to provide an opportunity to object, you can exercise that choice through the controls made available on our website.

7. Changing or withdrawing your cookie choices

You can change your cookie preferences here.Cookie Settings

You can change or withdraw your cookie choices at any time using our cookie preference controls. Changing your preferences does not affect the lawfulness of any processing that occurred before your choice was changed. If you withdraw consent, we will stop using the relevant technologies for future activity where reasonably possible. Cookies already stored on your device may remain until they expire or are deleted. You can also use your browser settings to:

• view cookies stored on your device
• delete cookies
• block some or all cookies
• change how your browser handles cookies

Please be aware that blocking certain strictly necessary cookies may affect the operation of the website or prevent services you request from working correctly.

8. Cookie and technology register

The table below identifies the cookies and similar technologies currently used on the Elixir Garden Supplies website:

9. Third-party services

Where cookies or similar technologies are provided by third parties, those organisations may receive information from your device when the relevant technology is activated. Depending on the service, that information may include matters such as:

• your IP address
• device or browser information
• identifiers stored on your device
• pages visited
• actions taken on our website
• information relating to interactions with advertisements or embedded content

Where the third party processes personal information as an independent controller, you should also review that organisation’s privacy information for details about how it uses personal information. Our cookie register identifies the relevant third-party providers used on our website.

10. International transfers

Some providers of cookies and similar technologies may process information outside the United Kingdom. Where the information involved is personal information, international transfers are handled in accordance with our Privacy Notice and applicable UK data protection requirements. Please see the international transfers section of our Privacy Notice for further information.

11. How long cookies remain on your device

Different cookies and technologies remain active for different periods. These may include:

• session technologies, which generally expire when you close your browser
• persistent technologies, which remain for a specified period or until they are deleted

The specific duration of each technology is shown in the cookie register in section 8.We review durations to ensure technologies are not retained for longer than is appropriate for their purpose.

12. Changes to this Cookie Policy

We keep this Cookie Policy and our use of cookies and similar technologies under review. We may update this policy where:

• the technologies used on our website change
• we introduce or remove third-party services
• the purposes for which technologies are used change
• applicable legal or regulatory requirements change
• we otherwise need to provide additional information about our use of these technologies

The date at the top of this policy shows when it was most recently updated. Where a change affects technologies for which your consent is required, we will update our consent controls and seek fresh consent where legally required.

Contact us

If you have any questions about this Cookie Policy or our use of cookies and similar technologies, please contact:

Elixir Garden Supplies Ltd
Unit 1 Middlegate
White Lund Industrial Estate
Morecambe
Lancashire
LA3 3BN
United Kingdom

Email:[email protected]

For further information about how Elixir handles personal information, please see our Privacy Notice.