Our Delivery Policy

Delivery & Damaged Goods

We offer a free standard delivery service to UK mainland. For elsewhere, please see the relevant options upon checkout, or call our office for more information

We always try to offer best value postage rates but some postcodes may incur additional charges beyond our control from those stated above.

We aim to deliver all goods within 5 working days for those items in stock, with dispatch usually between 1-2 days. For goods that are not in stock, delivery will be made within 10 working days. However, all orders are guaranteed to be delivered within 28 days. Worldwide delivery is available via telephone request.

In the event of goods being defective upon receipt, items will be replaced or refunded following inspection, providing ElixirGardenSupplies.co.uk are notified in writing, via email or telephone within 7 working days of receiving the goods.

If the goods are deemed faulty after the expiration of the initial 7 working day time span, ElixirGardenSupplies.co.uk will adhere to manufacturer provided warranties, and will follow individual processes to exchange or fix the products under the manufacturer’s terms and conditions. The total liability of the sale of contract is limited to the monies paid by the purchaser, and, therefore, we cannot be held responsible for any indirect, consequential, or special loss.

For damaged items that are not returned a digital photograph may be required before a refund claim can be processed.

Delivery Methods

In order to continue to provide a hassle-free service from order confirmation to the delivery of your goods, we have instructed our carriers to, in instances whereby you are unable to accept the delivery of your goods at the time of initial delivery, to post a card through your door, documenting the attempted delivery time, and detailing the whereabouts of your goods. If the goods are returned back to ElixirGardenSupplies.co.uk, you will be charged for redelivery